Why Service Design Thinking
Why Service Design Thinking
Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques? We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge. Hosted by: Marina Terteryan Want to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Like what you hear? Please subscribe, rate, and review us!
Categories: Business
Listen to the last episode:
Claus Raasted is an experience and behavior designer who creates Live Action Role Play (LARP) events, where groups of strangers come together to collaborate on co-creating their shared experience. This is especially relevant when facilitating the design process with groups of people who are not used to working together (such as different divisions, company partners, or even community members).
We discuss how to help a group of collaborators become comfortable enough as a team to co-create something great.
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Check out the show notes for all references and links.
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Feedback loops are crucial in service design!
Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback
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As always, thank you for listening!
Previous episodes
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27 - Creating Culture | Claus Raasted Wed, 02 Jan 2019 - 0h
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26 - Developing Confidence as a Designer with Lauren Currie, OBE Thu, 01 Nov 2018 - 0h
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25 - Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller Sat, 01 Sep 2018 - 0h
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24 - Service Design in Government and Public Services | Benjamin Taylor Sun, 01 Jul 2018 - 0h
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22 - Turning a Service into an Experience | Paul Bulencea Tue, 01 May 2018 - 0h
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21 - The Business Case for Service Design | Jod Kaftan of Fjord Thu, 01 Mar 2018 - 0h
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20 - Service Design Network | Jesse Grimes Thu, 01 Sep 2016 - 0h
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19 - Building a Sustainable Business with Systems | Joanna Waterfall Tue, 02 Jan 2018 - 0h
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18 - Towards a Preemptive Social Enterprise | Matthew Manos Wed, 01 Nov 2017 - 0h
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17 - Customer Journey Mapping | Daniel Sunden + John Flitcroft Fri, 01 Sep 2017 - 0h
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16 - Minisode: The Customer Journey of Pizza in 3 Countries Sat, 01 Jul 2017 - 0h
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15 - The Future of Designing for the Customer | Panel Discussion Mon, 01 May 2017
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14 - Research for Design Insight | Seth Weissman Wed, 01 Mar 2017 - 0h
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13 - Analogous Inspiration From Uncommon Sources | Victoria Vivas Mon, 02 Jan 2017 - 0h
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12 - #ServiceDesignDay | Raj Singh on AI in Services Wed, 01 Jun 2016 - 0h
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11 - #ServiceDesignDay | Tatiana El-Khouri + Olivia Lucas on Co-Creation Wed, 01 Jun 2016 - 0h
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10 - #ServiceDesignDay | Nathan Lucy + Jessica Tungesvik on Customer Personas Wed, 01 Jun 2016 - 0h
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9 - CASE STUDY - Designing the Entrepreneur's Experience | Jon Leyh of Ruckus Projects Thu, 01 Dec 2016 - 0h
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8 - People, Planet, and Profit | Martin Dowson Sun, 01 May 2016 - 0h
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7 - Service Blueprinting for Customer Engagement | John Ayers Tue, 01 Nov 2016 - 0h
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6 - How to Create a Culture of Innovation | Allen Weaver Sat, 01 Oct 2016 - 0h
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5 - CASE STUDY – Incubator School Built with Design Thinking | Sujata Bhatt and Ryan Oliver Mon, 01 Aug 2016 - 0h
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4 - Creating A Worldwide Movement with Global Service Jam | Adam StJohn Lawrence Fri, 01 Jul 2016 - 0h
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3 - Helping Nonprofits Build A Legacy Through Design | Matthew Manos Fri, 01 Apr 2016 - 0h
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2 - What is Service Design? | Melissa Rancourt Tue, 01 Mar 2016 - 0h
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1 - Intro Episode | Marina Terteryan | Why Service Design Thinking Mon, 01 Feb 2016 - 0h